ACD

BPO in Philippines

Setting up a BPO in Philippines? Here’s How You Can Stay Ahead of the Competition!

The Philippines has certainly evolved as a BPO hub with exceptional outsourcing capabilities. In order to deliver excellent customer service and support, these BPOs rely on the most trusted customer service software backed-up with advanced features around autodialer, ticketing system, ACD, and IVR.  Let’s, without wasting any time, see what these features have got for …

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Automatic call distributor

How To Deliver Great Customer Experience With Automatic Call Distributor

Are you struggling to deliver seamless customer experience? Do your customers find it difficult to reach out to your best-skilled agents? How you can make sure that your customers are reaching the right agent every time they place a call? With Automatic Call Distribution mechanism, you can provide ease of use to the customers while …

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ACD

How ACD Can Help Banks Deliver Great Customer Experience

Banks, no matter what the size, have numerous queries to answer on a daily basis. These range from questions on simple matters like bank account inquiry to complex queries like application for huge loans. For the sake of handling customers, banks are divided into departments and sub-departments with each banking agent highly trained in their …

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