Banking Contact Center

Why And How To Empower Customer Service Agents In Banking Contact Centers

  We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking experience can be improved by empowering customer service agents with the right access to the backend applications for resolving customer queries efficiently. In banking contact centers compliance regulations are of utmost priority, …

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5 Must-Have Features for Banks to Achieve Great Customer Service

  Banks should ensure their agents are effective in giving expert advise and great service to all its customers. Since their inception, banks have served customers in various ways. However, the most important feature of any bank is the personalized interactions and communications with the customer. It is the bank’s job to gauge the customer’s …

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