Call Center Agents

3 Great Ways WebRTC can benefit IT Infrastructure

A lot of buzz has been witnessed these days around WebRTC and its relevance in contact centers. However, only a handful knows how WebRTC can actually help contact centers. In concise words, Web RTC or Web Real Time Communication gives the ability to your contact center agents to communicate via voice and video with your …

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Make your Startup More Effective with these 4 Call Monitoring Practices

At the heart of any call center is customer service. Call monitoring is an effective method to evaluate and improve the efficiency of your customer service in your startup. The main objective of call monitoring is to detect and analyze calls that fail to provide satisfactory service. It also provides the means to identify and acknowledge …

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Look out! Low Call Center Turnover could be a Warning Sign

Generally, a low employee turnover in any organization would mean that employees are productive and don’t want to leave your organization in search of greener pastures. While part of this is true, considering the recession that has affected the entire world, the low call center turnover rate is more because of the non-availability of jobs …

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7 Immediate Ways Real-Time Monitoring Make Call Centers Better

Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially on the sales front, you can get a better grip on your business. This helps to monitor and control the day to day activities more efficiently. When you can manage the daily operations better, …

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6 Effective Tips to Identify Call Center Burnout

Call centers signify high-pressure work environments. Employees working in call centers are almost always under pressure to optimize performance and meet their targets. This often results in employee burnout, which directly impacts the customer service quality and workplace satisfaction. Therefore, Call center managers must be on the lookout for symptoms of burnout in the best …

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