call center integration

7 Ways to Improve Customer Engagement with Call Center Integrations

  Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers …

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How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunning and captivating, who would not want to be associated with it. If you have been a part of day-to-day chores at a call center, you would know how difficult …

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7 Advantages of Implementing CTI in a Call Center

You may ask what is the meaning of CTI? Computer Telephony Integration or CTI is a technology that enables a computer to control a telephone i.e. the user can easily make calls without even touching an actual telephone. The most common application of CTI is a “screen-pop” that has the ability to populate the computer …

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