Call Center Software

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Leverage Reporting and Analytics to Enrich Customer Experience

Businesses are in the habit of analyzing their sales and revenue trends at the end of each quarter and then again at the end of each year. This helps them make predictions and allocate resource accordingly for the coming year. Departments which are progressing are encouraged to follow trends that make them successful. On the …

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How to Use Social Media to Your Advantage in Contact Centers

  Every so often there is a technological innovation which changes the way the world thinks and behaves. When social media emerged, everyone was amazed at its potential to not only unite people but open up a world of possibilities in terms of advertising, branding, marketing, word-of-mouth promotion, news sharing and gathering, and reaching out …

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High Call Traffic? Use a Robust Call Handling Solution

  Contact centers experience high call volumes which sometimes are more than the agents capacity. Unfortunately, unanswered calls are detrimental to the business as it may result in the loss of a potential customer. Contact centers therefore, have to ensure that all calls are answered. But how can they achieve a balance between unrestricted number …

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How to Boost and Channelize Sales Through Predictive Dialer

Often companies with inside sales team have to track the inbound opportunities coming from their website. However, they also need to be proactively tracking the follow up calls and actions taken on these inbound leads as well as outbound sales campaigns. Advanced contact center solutions provide built-in auto dialing systems do this job skillfully, by …

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4 Proven Ways to Reduce Repeat Calls in Contact Centres

We are well aware of the fact that customers are impatient and tend to get annoyed when they fail to receive what they seek. Contact centres at times are not able to offer desired assistance or services to the customers, which make them repeatedly call contact centers. It is a tedious job to regurgitate the same …

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