Call Center Software

7 Immediate Ways Real-Time Monitoring Make Call Centers Better

Real-time information helps every business to function smoothly. When you have information on the current state of your organization – especially on the sales front, you can get a better grip on your business. This helps to monitor and control the day to day activities more efficiently. When you can manage the daily operations better, …

7 Immediate Ways Real-Time Monitoring Make Call Centers Better Read More »

Hop in to the Future of Customer Experience with Artificial Intelligence

What’s your initial perception when you hear about Artificial Intelligence?I think, I can read your mind. So, you imagine a complete digital aura around you with robots taking over everything or may be something like that. May be in future you can see that too but in present what I am talking is how Artificial …

Hop in to the Future of Customer Experience with Artificial Intelligence Read More »

livechat-2.png

3 Top Reasons Live Chat Makes Your Contact Center More Resourceful

The new age customer has a very short attention span, and even lesser patience. Now, that shouldn’t come as a surprise to you under present conditions, where the world is dictated by breakneck internet speeds and swelling mobile data usage. However, if your business still relies only on conventional mediums of interaction with customers, I …

3 Top Reasons Live Chat Makes Your Contact Center More Resourceful Read More »

5 Benefits of Using Call Disposition Codes in Contact Centers

Contact centers always take care to equip their employees with adequate software and related tools in order to help them excel at their job. However, when it is time to look for a new software solution for contact centers, many do not consider call disposition codes as part of the list of high-priority software features. …

5 Benefits of Using Call Disposition Codes in Contact Centers Read More »

API (Application Programming Interface) 101 for Customer Experience

“You have got to start with customer experience and work back toward the technology – not the other way around.” Ok, no prizes for any guesses that this was once remarked by Steve Jobs. Now that almost all brands have realised the true importance of customer experience to foster their all inclusive growth, the primary …

API (Application Programming Interface) 101 for Customer Experience Read More »

Automatic Call Distribution 101

  Automatic Call Distribution, commonly referred to as ACD, is a systematic series of services utilized in the call-center industry. It’s primary function lies in successfully directing diverse inbound calls to their designated contact service agents.  With the expansive growth in the service providing market, ACD system’s role has evolved from beyond dispersing inbound traffic …

Automatic Call Distribution 101 Read More »

The Immense Good Data and Analytics can do to Contact Centers

There is no uncertainty in the fact modern day contact centers churn out a massive amount of data. With the number of systems like Interactive Voice Response (IVR), Automatic Call Distributors (ACDs), Computer Telephony Integration (CTI), Customer Relationship Management (CRM), email response management, chat, recording, quality assurance, workforce management, speech analytics, and others, the data …

The Immense Good Data and Analytics can do to Contact Centers Read More »

What Makes WebRTC market among the Best in this Decade? [Infographic]

The almost endless pursuit to bring customers closer to brands has made the world come up with numerous distinctive technological advancements. However, one of them, namely – WebRTC, stands tall among the crowd. An increasing number of players in the market have already initiated the process of adding WebRTC support to their products, services, and …

What Makes WebRTC market among the Best in this Decade? [Infographic] Read More »