Application-Framework-Contact-Center-Software

Application Framework-Revolutionizing Contact Center Solutions

Application-Framework-Contact-Center-Software

Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. Organizations need to invest in their technical infrastructure to ensure holistic view of customer journey by creating 360-degree view of the customers. In order to develop a dynamic, customized and user-friendly interface supporting a myriad of offerings ranging from "nice-to-have" to "must-haves", is a challenging task. This leads to high infrastructure costs, loss of time and a lot of effort in customization and contacting the support teams every single time for making any up-gradation. ...

Bangladesh-BPO-Summit-2018-Contact-Center

Creating the Next Generation Outsourcing Centers in Bangladesh

 Bangladesh-BPO-Summit-2018-Contact-Center

Since the early 2000s, the economy of Bangladesh has consistently grown at an annual pace of 6%. There is a massive growth and improvement in different sectors -education, health and manufacturing. In fact, as per a PwC report, the country is expected to become 28th largest economy in the world by 2030. These predictions is closely associated with the growth in the job market.

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Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time

 

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Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software.

Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price of the product are the primary factors that guide such decisions.

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How to Build a Travel Contact Center

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The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to World Travel and Tourism Council report, by 2027, Travel & Tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports.

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Why Turkey has Emerged as a Hub of Contact Center Excellence

call-center-Turkey.jpgAt a time when the economy of the world is not exactly at its prime, there are some nations that have defied the odds and have proven to be market leaders. With close proximity to both Asia and Europe, Turkey’s economic growth is nothing short of a miracle. Last month, the Turkish Statistical Institute revealed data that registers an impressive 5.1% GDP growth in the second quarter.

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