contact center software

PBX vs Modern Contact Center

Why should you move from Legacy PBX to Modern Contact Center Software?

If your legacy PBX system is making it difficult for you to keep up, resulting in poor customer experience, it’s time that you upgrade to a modern contact center software. Now, you do not want to rely on an age-old system that is just because the installation is cheap.  The world of contact centers has …

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How to Deliver Differentiated Customer Experience with Video Contact Center?

We live in a world where connecting with friends, family, colleagues, and brands have become more critical than ever. Now that the world has lost the privilege of physical meetings, the communication between brands and consumers is reduced to voice and digital channels. People today are shopping for clothes online, booking a consultation with doctors …

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Contact Center Technology Trends That Will Boom In 2020

The aim of any business is to acquire more customers and deliver exceptional customer service. But, without a sound strategy and technological transformation, your business will hit a dead-end and there’s no turning back once you start losing your customers to the competition! Now is the time for businesses to adopt new technologies because 2020 …

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Configurable Omnichannel Call Center Software To Serve Your Exact Business Needs

What is the first thing that comes to your mind when I say customer care or customer support? Let me just go on a limb and guess – Call center? Am I close or am I closer? Most of us look at a call center as a number of people sitting in front of their …

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Ameyo’s Conversations’19: Now in Zambia and Zimbabwe!

Now in Zambia & Zimbabwe! Register for Zambia Register for Zimbabwe After a massive response in Ghana and Kenya, Ameyo is all set to encourage modern contact centers in Zambia and Zimbabwe! Bringing together the industry experts and businesses looking out for improvement in their existing call center setup, Conversations’19 aims to spread proven customer …

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Contact Center: From Infrastructure to Business Enabler

We have stepped in an era where the face of contact centers have changed and businesses are adopting the technologies to be available for their customers across touchpoints. But, how contact centers impact businesses? Moving from solving 80% queries over calls to analyzing customer journey while working across departments, businesses are working on a large …

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Ameyo Announces Partnership With Globitel To Address Contact Center Needs In Middle East

Ameyo, a leading contact center software provider across the globe, partners with Globitel to deliver a complete customer engagement package for businesses. Ameyo being an established contact center software vendor enhances its capabilities across Quality & Workforce Management with this partnership. Ready to grab a bigger share of the billion dollar Customer Service Industry, Ameyo …

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Proven Benefits Of Contact Center Solution In Healthcare Industry

There’s no denying that the patients seek utmost support from hospitals and diagnostic labs at times of emergency. So, does it tell us that only emergency cases should be taken care of? Healthcare industry, while considering patients’ experience, roll out multiple changes like telemedicine promising a new dawn of trust to the patients. Are you …

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e-commerce

How E-Commerce Contact Center Can Deliver Better Customer Support

According to statista, E-Commerce will reach $4.88 trillion in sales by the end of 2021. And 67% of millennial are using an online platform to do shopping. E-commerce has seen a rising boom in the market ever since it has evolved and continues to be the first priority for customers. Organizations are looking for a …

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Application Framework-Revolutionizing Contact Center Solutions

Contact center market keeps on upgrading on a regular basis to support businesses to stay relevant and competitive. Organizations need to invest in their technical infrastructure to ensure holistic view of customer journey by creating 360-degree view of the customers. In order to develop a dynamic, customized and user-friendly interface supporting a myriad of offerings …

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