customer expereince, Omnichannel solution

BFSI Omnichannel Contact Center

Demystifying CX In BFSI With Omnichannel Contact Center [Webinar]

If you work in a contact center, you must be aware of customer experience challenges. How important is the customer experience for your business? Customers are more powerful than ever before and are expecting a personalized experience on channels they love and expect a quicker response. Challenges of customer experience are more crucial in Banking …

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omnichannel-customer-experience

Bidding Adieu to Legacy Call Center Application for Omni-Channel Experience

I cannot help but compare legacy call center application to a Paleolithic man, who had to rely on primitive methods and tools to survive the most vulnerable and trying times of human existence. Having stated that, that time in history (the Stone Age) did lay the foundation of human discovery and development, much like the …

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Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time

  Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software. Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price …

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Key Takeaways from Turkey Contact Center Conference and Expo 2017

  In my previous blog post, I had highlighted how Turkey has transformed into a hub for call center excellence. The response at the 13th Turkey Contact Center Conference and Expo reaffirm’s that thought. The two day event that concluded last week witnessed a host of speakers talking about the challenges and solutions that modern …

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