customer experience trends

Chabots-Ready to Overtake Customer Service in a Big Way (Infographic)

Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a human agent. Chatbots are taking over customer service in a big way. And there is a good reason for that. The technology wonder is not only going …

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Mobile Banking, AI and Chatbots : Banking Infrastructure in Africa Embraces The Tech Revolution

In my earlier blog, I had highlighted the changing landscape of the banking ecosystem in Africa. With the onslaught of technology, stability of financial institutions and awareness, customers in Africa now demand superior CX (Customer Experience) from their banks. This is a very natural and organic transaction that is driving banks to adopt emerging technologies …

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