Customer Service

conversations'19

Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

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Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks

With the onset of customer first ideology, businesses have started to channelize their energy towards a wow customer experience that becomes a value differentiator for them. Customers seek the experience that adds value to their lives and solves their problem quickly. Customers will remember your brand if they are delivered the services that are promised. …

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Customer Service Software: Why Does Your Business Need It?

Are you a mid-sized company striving to be a big industry player? Or a big whale in the industrial ecosystem striving to be even bigger and better? How do you plan to achieve these goals? Well, the answer is – by delivering exceptional customer service! The next obvious question is how to do that? By …

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customer-services

Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate

We’re living in the era when customer service is as important as the quality of products or services you sell. People expect immediate responses from businesses they contact, that’s why live chat software has been especially popular among businesses in recent years. With businesses rising their customer service standards, more and more customers expect great …

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Sentiment Analysis : Key To Empathetic Customer Service

Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying how they feel about their products and services. To meet the rising customer expectations, real-time insights about customer sentiments can come handy for service agents to engage with them in a highly personalized …

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How Customer Service Strategy Can Boost Customer Engagement

If you have smart, hard-working and enthusiastic agents and lack a well-defined service strategy, but still hope to deliver pleasing customer experience then let me tell you, your business is heading nowhere. Because “Hope” is definitely not a strategy! Intelligence, hard work, energy, and creativity are just the ingredients to deliver a good customer experience, …

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