Customer Service

Customer Service in Africa

How Customer Service Has Evolved In Africa?

COVID-19 has pushed many businesses to think beyond the legacy contact centers. It has led to change the business strategy for customer service across the world. Most business heads in Africa are now re-thinking their business model to handle the sudden surge in customer queries. Contact centers, playing a pivotal role in the pandemic hit …

How Customer Service Has Evolved In Africa? Read More »

instagram-customer-service

Instagram Customer Service Platform for E-commerce Industry

Digital is the future! The digital shift from an email only world to the inclusion of Instagram as a messaging channel for customer service is bringing in new ways for businesses to interact with customers.  According to a study by Statista, “More than half of the global Instagram population worldwide is aged 34 years or …

Instagram Customer Service Platform for E-commerce Industry Read More »

conversations'19

Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

Conversations’19: First Global Series in Africa Leg Read More »

Key-Takeaways-You-Shouldn’t-Miss-From-Customer-FirstSummit

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks

With the onset of customer first ideology, businesses have started to channelize their energy towards a wow customer experience that becomes a value differentiator for them. Customers seek the experience that adds value to their lives and solves their problem quickly. Customers will remember your brand if they are delivered the services that are promised. …

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks Read More »

customer-service-software-blog

Customer Service Software: Why Does Your Business Need It?

Are you a mid-sized company striving to be a big industry player? Or a big whale in the industrial ecosystem striving to be even bigger and better? How do you plan to achieve these goals? Well, the answer is – by delivering exceptional customer service! The next obvious question is how to do that? By …

Customer Service Software: Why Does Your Business Need It? Read More »

customer-services

Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate

We’re living in the era when customer service is as important as the quality of products or services you sell. People expect immediate responses from businesses they contact, that’s why live chat software has been especially popular among businesses in recent years. With businesses rising their customer service standards, more and more customers expect great …

Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate Read More »

Sentiment Analysis : Key To Empathetic Customer Service

Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying how they feel about their products and services. To meet the rising customer expectations, real-time insights about customer sentiments can come handy for service agents to engage with them in a highly personalized …

Sentiment Analysis : Key To Empathetic Customer Service Read More »