Customer Service

conversations'19

Conversations’19: First Global Series in Africa Leg

The landscape of contact center technologies has changed over decades and with customers becoming more informed and tech-savvy, the face of customer service demands more than just a query resolution over a call.  Africa is not far behind in the adoption of technological transformation. Ameyo’s Conversations’19 launched in Africa was an exemplary event where industry …

Conversations’19: First Global Series in Africa Leg Read More »

Key-Takeaways-You-Shouldn’t-Miss-From-Customer-FirstSummit

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks

With the onset of customer first ideology, businesses have started to channelize their energy towards a wow customer experience that becomes a value differentiator for them. Customers seek the experience that adds value to their lives and solves their problem quickly. Customers will remember your brand if they are delivered the services that are promised. …

Key Takeaways You Shouldn’t Miss From Customer First Summit: Freshworks Read More »

customer-service-software-blog

Customer Service Software: Why Does Your Business Need It?

Are you a mid-sized company striving to be a big industry player? Or a big whale in the industrial ecosystem striving to be even bigger and better? How do you plan to achieve these goals? Well, the answer is – by delivering exceptional customer service! The next obvious question is how to do that? By …

Customer Service Software: Why Does Your Business Need It? Read More »

customer-services

Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate

We’re living in the era when customer service is as important as the quality of products or services you sell. People expect immediate responses from businesses they contact, that’s why live chat software has been especially popular among businesses in recent years. With businesses rising their customer service standards, more and more customers expect great …

Struggling With Bad Customer Service? Top 4 Factors Your Business Needs To Investigate Read More »

Sentiment Analysis : Key To Empathetic Customer Service

Good brands understand their customers, but ideal brands understand the sentiments of their customers. They take care of customers’ needs by identifying how they feel about their products and services. To meet the rising customer expectations, real-time insights about customer sentiments can come handy for service agents to engage with them in a highly personalized …

Sentiment Analysis : Key To Empathetic Customer Service Read More »

How Customer Service Strategy Can Boost Customer Engagement

If you have smart, hard-working and enthusiastic agents and lack a well-defined service strategy, but still hope to deliver pleasing customer experience then let me tell you, your business is heading nowhere. Because “Hope” is definitely not a strategy! Intelligence, hard work, energy, and creativity are just the ingredients to deliver a good customer experience, …

How Customer Service Strategy Can Boost Customer Engagement Read More »

Creating CX Memories: Ways to Improve Customer Service Experience

Customers today have a really short attention span. To hold their attention, brands need to leave a lasting impression. And how can they do that? By giving the customers a memorable experience of course! After all, customer experience (CX) is something that the brands need to continually work upon as it has a direct implication …

Creating CX Memories: Ways to Improve Customer Service Experience Read More »

Why And How To Empower Customer Service Agents In Banking Contact Centers

  We recently had an interesting discussion with a Customer Service Head of one of the leading banks in Africa, about how banking experience can be improved by empowering customer service agents with the right access to the backend applications for resolving customer queries efficiently. In banking contact centers compliance regulations are of utmost priority, …

Why And How To Empower Customer Service Agents In Banking Contact Centers Read More »