Healthcare

healthcare-contact-center-benefits

Proven Benefits Of Contact Center Solution In Healthcare Industry

There’s no denying that the patients seek utmost support from hospitals and diagnostic labs at times of emergency. So, does it tell us that only emergency cases should be taken care of? Healthcare industry, while considering patients’ experience, roll out multiple changes like telemedicine promising a new dawn of trust to the patients. Are you …

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5 Reasons Why Omnichannel Marketing Is Dominating Pharmaceuticals Industry

The evolution of digital marketing has laid the grounds for industries to move towards consumer behavior and prioritize customer engagement through different media. Pharmaceuticals firms are on a strive to engage more effectively and proactively with their customers to drive more insightful decisions. Doctors search for an online medium to collect information on medicinal products. …

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Omnichannel For Healthcare : Mapping Patient Experience with Technology

  Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and the price attached to care. But today, there is a wave of change. While high quality health service is still a primary concern, patients walking through the hospital door equally care about the overall experience …

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