Industry Challenges

3 Most Common Myths that Prevent SMBs from Moving to Cloud

It has never been this difficult to run a small and midsize business. The biggest reason is that the shrinking world has brought the biggest players to even the most local markets and it has become extremely difficult for small companies to compete. One of the allies that they have in this highly competitive world …

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Why Customer Interaction Management Software can Benefit E-Commerce Manifold

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016. Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer. The new-age predicament in e-commerce is less around gaining news customers and more …

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The Startup Handbook to Effective Customer Service and Sales [Free Ebook]

The culture of founding new companies has grown leaps and bounds in recent years. Undoubtedly, startups have changed the face of business and technology globally. We have witnessed many startups hitting it big and making their presence felt on a global level. However, at the same time, countless startups have not been able to survive …

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How Contact Center Technology is Revolutionizing the Car Rental Industry

The car rental industry took in around $27 million in revenue last year. With a million-dollar increase over 2014, the rental industry is expanding as more and more Americans are hitting the open road and traveling for work and leisure. So, as rental companies and startups reach beyond their existing customer bases, customer experience management …

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Why Insurance needs Omnichannel Customer Experience at the earliest

Customer experience is the new battlefield for organizations talking about creating seamless customer journeys. When it comes to the insurance sector, studies have reported record-breaking drops in customer satisfaction level. Insurance companies have lately realised that customer experience is now one of the most important factors for staying ahead in a highly competitive market.

The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]

The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on the responses of over 44,000 travelers and hoteliers – 1 in 3 travelers are planning to spend more in 2016 than last year. These travelers and your could be customers …

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