A help desk is a centralized point of contact for the customers to seek support. For that to be a success the businesses need to have a helpdesk software packed with the right set of features and capabilities. In this article, we will look at some of these features in detail. Omnichannel Support The customer …
Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX …
Top 7 Customer Experience Trends in 2018 [Infographic] Read More »
“Customer Experience” has been used and abused numerous times. Especially after Gartner declared it as the new battlefield for companies. According to its report, greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. Taking a cue from it, the firms …
Understanding the What and How of Customer Experience [Infographic] Read More »
Yes – at the end of the day, it all boils down to funding. That is the blatant truth about startups in present times, and I couldn’t be more straightforward than this. Startup ideas and the creation of new businesses are the order of the day in our country. However, only a handful of them …
How is the State of Indian Startup Funding in 5 Key Industries [Infographic] Read More »
Handling customers over the phone might not be an easy task especially for those who are not using their right set of skills for negotiating with customers. In order to reap out maximum benefits from the current customer service strategy, it is very necessary for agents to build a sort of relationship with customers that …
Top 20 Customer Service Skills You Need to Know in 2017 [Infographic] Read More »
“It’s almost always harder to raise capital than you thought it would be, and it always takes longer. So plan for that.” –Richard Harroch, Venture Capitalist and Author It is tough to be in a startup, to make one, to work for one and to figure out your actual spot and position in one. Startup …
From Ground Zero To Battleground: Stages of a Startup [Infographic] Read More »
The way mobiles and smartphones are being used in developed as well as emerging economies has been phenomenal. So, much so that now, 90% of smartphone users in India use apps – close to 158 million. This in turn has led to the ballooning of in-app features and in-app support. An increasing number of startups and SMBs have …
Top 5 Compelling Reasons Businesses need In-App Support [Infographic] Read More »
Do you often wonder what will make your startup tick, or look for some key parameters to gain the attention of investors? Undoubtedly, the answer would be a clear and resolute – ‘yes’, because all startups are looking to get a bite of the market share. The shortest way to do that is to be …
6 Things Investors Seek in a Startup before Putting Money on Table [Infographic] Read More »
Do you remember the last time you ended up having a poor experience with a brand? How many times did you have a positive experience with the brand in the first go? The success of an organization totally revolves around the kind of customer service they have been providing during purchase and after sales service …
Why Great Customer Service is the Way Ahead for Business Success [Infographic] Read More »
Winston Churchill once had famously remarked that “Success is the ability to go from one failure to another with no loss of enthusiasm”. Undoubtedly, this is an immensely motivating quote for people who tasted failure or have made multiple fruitless attempts. However, we all wish deep down inside that if we could have changed a …
Top 20 Reasons Why Startups Meet their Demise [Infographic] Read More »
