integrations

7 Ways to Improve Customer Engagement with Call Center Integrations

  Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers …

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What is CTI? How Does it Work with Salesforce?

Although many businesses have hopped the omnichannel bandwagon in recent years, phone is still the most preferred channel of communication. A study conducted by North Ridge Group found that 56% of the respondents still prefer phone to reach out to the customer service desks because it’s effortless and easy.

How Computer Telephony Integration (CTI) Can Breathe Life Back in Call Centers

There’s a thing with technology – you can run from it; you can hide; but you can’t escape it.  What it promises us is so stunning and captivating, who would not want to be associated with it. If you have been a part of day-to-day chores at a call center, you would know how difficult …

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