ivr systems

Improving Customer Experience with IVR Optimization

In today’s business scenario, keeping everything else constant, its customer experience (CX) that makes all the difference. But, how do we achieve an exceptional level of CX? The most important factor to consider for this is to look to improve customer engagement. Customers attribute good experience with great support. With changing times, the customers have …

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IVR Solutions for Customer Service: Top 7 Benefits of using an IVR System

Automation is no more a differentiating factor, but has become a necessity in making customer service a success. One of the most common tools to achieve that is through an Interactive Voice Response or IVR System. An IVR is an inbound solution to enable the customers to reach out to the organization for support, amongst …

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The Good, the Bad and the Ugly of IVR

In the call center industry where customer satisfaction and retention is essential for success, it is an all-important task to look for strategies that can lead your call center towards the right track. One of the best ways to achieve this goal is to deploy IVR or Interactive Voice Response System in your business.

How IVR Reduces Cost and Gains Productivity for the Business

  Like every other department in an enterprise, contact centers also face the pressure to minimize the company’s operating costs. This puts the management in a dilemma of how to cut expenses without sacrificing customer satisfaction. Contact center needs tremendous manpower in order to fulfill the demand of the customers. Even after appointing a large …

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ivr system

Guidelines for building a Smart IVR for your Business

Building a Smart and Intelligent IVR is a complex procedure and requires great deal of understanding of the human psychology, business processes/domain, and customer life cycle. If you do this effectively, only then you will be able to anticipate a caller’s need and deliver a differentiated experience to the customers. The call flow design of …

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