Omnichannel Contact Center

instagram-customer-service

Instagram Customer Service Platform for E-commerce Industry

Digital is the future! The digital shift from an email only world to the inclusion of Instagram as a messaging channel for customer service is bringing in new ways for businesses to interact with customers.  According to a study by Statista, “More than half of the global Instagram population worldwide is aged 34 years or …

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video-engagement-channel

Video Engagement Channel: For a True Omnichannel Experience

There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is no more confined to traditional channels like voice or emails, its time for omnichannel customer engagements. And today we are going to talk about one such channel – VIDEO! There is no …

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omnichannel-vs-multichannel-whats-best-for-your-business

Omnichannel Vs Multichannel Contact Center: What’s best for your Business?

Customer support can make or break a brand’s relationship with their customers. With such stiff competition the companies cannot afford to be lousy about the their customer service experience as the market has evolved with the advancement in technology What is a Multi-channel Contact Center? When a contact center offers more than two channels for …

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