Omnichannel Customer Engagement

whatsapp-for-ecommerce

How WhatsApp can change the Customer Engagement Landscape of E-Commerce Forever?

WhatsApp has become the most popular messaging app worldwide and it has raised the bar for the businesses to deliver smooth customer service. And people choose to do business with the brands that understand the uniqueness of their needs and provide customer service over their preferred channel. Adopted by over 2 billion people across 180 …

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instagram-customer-engagement

How Instagram is the Customer Engagement Channel you need?

Instagram, a short video and photo sharing social networking platform was found in 2010 and since then has gained popularity amongst the younger generation. As per a report by Forrester, it’s widely acknowledged as the king of social engagement. According to Statista, as of June 2018, Instagram reported more than 1 billion monthly active users …

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video-engagement-channel

Video Engagement Channel: For a True Omnichannel Experience

There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is no more confined to traditional channels like voice or emails, its time for omnichannel customer engagements. And today we are going to talk about one such channel – VIDEO! There is no …

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