Omnichannel Customer Engagement

Google’s Business Messages: A New Way to Convert Your Prospects Faster from Google Search & Maps

Google’s Business Messages: A New Way to Convert Your Prospects Faster from Google Search and Maps

The COVID-19 consumer is forced to stay indoors to avoid getting impacted by the pandemic. In such a scenario, digital/online mediums are the go-to advertising channels for all businesses to connect and engage with this consumer. As per SmartInsights, Search is still the most important channel driving 68% website traffic, of which organic search contributes to …

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Why Video Contact Centers will transform Customer Engagement after COVID -19?

The world after COVID-19 is unlikely to return to the world that was. The COVID-19 crisis has affected economies around the globe. It is permanently reshaping our lives as it continues to unfold. Trends in all spheres of life are getting impacted by the pandemic. Be it a basic habit of wearing a mask to …

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How WhatsApp can change the Customer Engagement Landscape of E-Commerce Forever?

WhatsApp has become the most popular messaging app worldwide and it has raised the bar for the businesses to deliver smooth customer service. And people choose to do business with the brands that understand the uniqueness of their needs and provide customer service over their preferred channel. Adopted by over 2 billion people across 180 …

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How Instagram is the Customer Engagement Channel you need?

Instagram, a short video and photo sharing social networking platform was found in 2010 and since then has gained popularity amongst the younger generation. As per a report by Forrester, it’s widely acknowledged as the king of social engagement. According to Statista, as of June 2018, Instagram reported more than 1 billion monthly active users …

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Video Engagement Channel: For a True Omnichannel Experience

There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is no more confined to traditional channels like voice or emails, its time for omnichannel customer engagements. And today we are going to talk about one such channel – VIDEO! There is no …

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