Omnichannel Customer Experience,

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Why Social Media Is a Key Part of an Omnichannel Customer Experience

How many social media accounts do you have right now? More than one, isn’t it? As technology advances, so is our openness to integrate social media in our daily activity. One social media account is not enough anymore as we want to be more exposed to information and interact with companies in different ways. What …

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How To Design Smooth Customer Journey With Omnichannel Contact Center

Delivering impressive customer service is better said than done, yet organizations are leaving no stone unturned to provide a memorable customer experience by smoothening the customer journey for each individual. One bad experience can have a far-reaching impact on the brand image and hence, organizations cannot afford to compromise on service delivery.  Providing seamless customer …

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5 Signs You Should Invest In Customer Engagement Platform

The latest research by Salesforce states that 75% of people now expect a consistent experience wherever they engage with brands either through social media, mobile, or even in person. This clearly upholds that customer engagement is extremely complex and crucial in the current market scenario, where customers are highly flexible in shifting from one brand …

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10 Must-Have Features In A Customer Support System

The harsh reality for today’s business organizations is that it takes months to find a customer and just few seconds to lose one. In the age of instant gratification, nobody likes to wait and if you are a B2C brand, then this becomes an even bigger issue. Your customers want quick answers to the queries …

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Top 7 Customer Experience Trends in 2018 [Infographic]

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX …

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Top Customer Support Challenges and How to Solve Them

In this era of instant gratification, where everything is just a click away, pleasing customers has become difficult than ever before. Digitisation has given the control in customer’s hands with easy access to information, and in the industry where almost every competing brand is offering quality products, Customer Service is now the key factor for …

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Embracing Digitisation to Boost Customer Experience : The Middle East Story

Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the digitisation wave to grab all the growth opportunities. Middle East region, particularly United Arab Emirates (UAE) have not only identified the immense potential of digital transformation but also taken the initiatives …

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How is Middle East Gearing Up for Customer Experience Challenges

Digital transformation is the reality of today’s world as evolving technologies are disrupting each and every aspect of the business, government, and individuals’ lives. Businesses have to embrace this revolution by identifying the challenges coming up their way and plan to address them. The Middle East region has a fair share of their digitisation story …

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How To Drive Your Organization Towards CX Maturity

As per a Mckinsey report, “70% of buying experiences are based on how the customer feels they are being treated.” This means that customer experience matters more than ever before. CX consulting firm Walker also forecasts that by 2020 customer experience will take over price and product as the key brand differentiator. This is forcing …

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