Power Dialer

How To Choose The Right Call Center Dialer For Your Business

According to Data and Research firm TOPO, on an average, it takes 18 dials to connect with the potential buyer. Picture this in an ideal call center scenario. What you will see is the hapless call center agents only dialing out the numbers! The phone is still the most preferred channel of communication and if …

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Predictive Dialer versus Auto Dialer, What’s the difference?

A dialer is an application to automate the process of dialing contacts so that contact center agents can maximize a call center outreach. The productivity of the call center largely depends on the number of calls connected per day. However, due to limiting factors, such as missed calls, call waiting, calls not picked up, or …

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