Reports & Analytics

Simplify Contact Center Management with Latest Ameyo Features

“A leader is one who knows the way, goes the way and shows the way.”-John C. Maxwell  Contact Center management is by no means an easy job. It requires strategic acumen, hard work, and the talent to motivate people to hit stringent targets and to get work done. Influential leaders need to be familiar with …

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Need for Contact Center Analytics

Analytics keep track of performance and other key business metrics and Contact centers are a provider of valuable knowledge and information to customers. It makes sense therefore, that they use analytics tool to measure agent performance and other key metrics. Analytics tools keep a track of how well the business is performing and informs managers/supervisors …

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