ticketing system,

help-desk-ticketing

How Helpdesk Ticketing System Benefits Customer Service

Are you delivering to customer’s expectations? Working in the customer service domain is challenging, customers are looking for perfection and if you lose in this game, someone else will win it. Customers want quick and proactive response to their queries. How would customers behave if in the run of delivering faster you start to compromise …

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Help desk customization

Personalize Your Ticketing System With Easy Help Desk Customization

Customizing help desk software gives your customer support portal the look and feel of your brand and defines tailor-made workflows to extend the ease of operations. Different aspects of your helpdesk ticketing system can be personalized to ensure better user interface and support functionality. But the important question that arises here is how easily and …

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Top Mistakes of Resolving Critical Support Tickets

Working in customer service can be quite the tricky task. You always come across new people and every single one of them usually has a different request and you will have to be able to help them all effectively. Many of them might not be calm or might truly not understand your points and those are just some …

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Helpdesk Management System: Choosing the right Help desk Software for your Business

In continuation of my Help desk Software series (Also read: What is a Help desk Ticketing System and Why is it important), today, we will be talking about some things that the companies need to keep in mind before buying a help desk solution. We will be categorizing the checklist into two categories, namely – …

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How to Overcome Technology Challenges In Omnichannel CX

Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Role of IT in Delivering Omnichannel Customer Experience. In continuation to that discussion, our attempt this time is to shed light on how to tackle the …

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Re-Inventing Ticket Management System with AI

For a business or service provider, nothing is more painful than being slammed for slow and inactive customer support by their customers. And this is even more true in the era of social media. Any negative experience and a customer is more than ready to tag the company or service provider on social media channels …

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