travel and tourism

overcoming-customer-support-challenges-in-travel-industry

Overcoming Customer Support Challenges in the Travel Industry

Travel and tourism industry has seen major growth in the past couple of years with contributing about 10.4% to global GDP. That’s 4.6% more than the previous year (World Travel & Tourism Council, 2018). This growth has further been accelerated with the world going digital. Today, the way tourists discover or book their trips and …

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Travel-blog

Why Should Travel & Hospitality Companies Care About Customer Experience?

What is the first word that comes to your mind when you think about the reasons for the growth of a business? If you said “customer experience’’ then you probably know those companies that consistently offer best-in-class customer experience to their clients. More so, in case of the travel and hospitality industry.  People love to travel …

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Making Skies Friendlier: 5 Ways to Improve CX in Aviation Industry

The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in the number of travelers. Even though aviation industry has gone through its share of ups and downs, things are changing, for the better. According to the American Customer Satisfaction Index, …

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How to Build a Travel Contact Center

The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to …

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