Webinar

webinar-west-africa

Webinar: How To Establish A Contact Center For Remote Agents In The Post-COVID World?

The entire world was taken by surprise when the lockdown was imposed and the first reaction for businesses was to build a business continuity plan along with the contact center operations running smoothly. Managing infrastructure in an uncertain environment like this became the biggest challenge for most contact centers because in a close-knit system as …

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webinar-indiabulls

Contact Center: From Infrastructure to Business Enabler

We have stepped in an era where the face of contact centers have changed and businesses are adopting the technologies to be available for their customers across touchpoints. But, how contact centers impact businesses? Moving from solving 80% queries over calls to analyzing customer journey while working across departments, businesses are working on a large …

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