Gurgaon, India, 6th May 2015: Ameyo, a leading contact center technology and customer experience expert, today announced that Gartner has ranked Ameyo (a flagship product of Drishti-soft Solutions) among the Top 10 contact center vendors in the Asia/Pacific Region in its report, “Market Share Analysis: Contact Centers,Worldwide, 2014. The report estimates Ameyo’s market share to be 3.1% in terms of contact center agent license shipments by manufacturer. With this, Ameyo has emerged as a strong contender in the contact center marketplace, thereby strengthening it presence in the APAC region. The top three rank holders combined account for nearly 58% of agent license shipments in the region.
According to the report “The Asia/Pacific market experienced a decline in agent shipments in 2014 relative to 2013. This decline was driven by slower market performance in major markets, where economic deceleration tempered investments and Western vendors are finding it increasingly difficult to do business; and also due to slow-down in purchase cycles resulting from economic uncertainty experienced in the latter half of 2013. ”
Gartner’s report ranked 10 contact center vendors based on total agent shipment market share and growth from the year 2013 to 2014. It is for the first time that Ameyo has got an entry in to this list and is placed at number 9 in the report.
Mr. Bishal Lachhiramka, CEO of Ameyo says, “We are thrilled with Ameyo’s growth in the market and are really excited that our company has become a benchmark for contact center technology software in such a short period of time. This further validates the hard work we do to constantly enhance contact center capabilities and our effort to address the needs of our customers and industries that let them deliver exceptional customer experience.Getting ranked among the top vendors in the APAC region will definitely accelerate our process of further expanding our geographical reach as we look to grow our business in different markets such as Latin America, Middle-East and Africa “
Recently, Ameyo was featured in “The Gartner CRM Vendor Guide, 2015” in the ‘Contact Center Infrastructure’ and ‘Asia/Pacific Region CRM Application Software Specialists’ space. Ameyo have been recognized by in the areas of customer experience management, networking, and unified communications and collaboration. Ameyo is committed to working closely with industry experts and analysts to ensure they are well informed on every aspect of the company to instigate proactive customer-engagement at all fronts of customer channel.