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Positive Phrases and Words that can Help to Increase Customer Satisfaction

Positive-Phrases-and-Words-that-can-Help-to-Increase-Customer-Satisfaction

The primary outcome that people in customer service oriented BPOs care about is customer satisfaction. It comes before everything else, and is the core around which the entire operation is constructed. Without customer satisfaction, customer service oriented BPOs tend to become obsolete.

Regardless of the processes and workflows in place, the thing that can make or break customer satisfaction is the way in which a customer service executive interacts with them. Considering this, scripts are absolutely integral to BPOs, because they need to help customers solve problems while also being pleasant and, most importantly, empathetic. What’s the easiest way to make that happen? By peppering your script with a few of these positive phrases and words.

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