agent productivity

7 effective strategies to improve agent productivity

How to Improve Agent Productivity – 7 Effective Strategies

Call centers are inherently seen as cost centers – cost of a lead, cost of conversion, cost of workforce, etc. As a result, BPO is a highly competitive sector with its own share of challenges (also read: Solving the Most Common Operational Call Center Problems) Agents are the foundation of a call center. And maintaining …

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Overcoming Agent Productivity Challenges with Computer Telephony Integration

Customer expectations have significantly increased in the past couple of years. This change can be attributed to a lot of factors – technological advancements, improved purchasing capacity and plenty of options to name a few. The customers have come to expect fast response without compromising on the quality of service and rightly so. Having said …

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