cost effective

How-to-Build-a-Cost-Effective-Remote-Contact-Center

How to Build a Cost-Effective Remote Contact Center

Call centers have traditionally been perceived as cost centers due to a number of factors like – being labor-intensive, high cost of infrastructure, and the overall high cost per agent. Leading to the organizations looking down upon them for not generating high ROI. However, all this is turning around rather fast with contact centers going …

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