There has been a digital shift with consumers choosing alternative channels to connect with the brand or seek customer support. Customer engagement is no more confined to traditional channels like voice or emails, its time for omnichannel customer engagements. And today we are going to talk about one such channel – VIDEO! There is no …
Video Engagement Channel: For a True Omnichannel Experience Read More »
There are no questions that customer service is an integral component of any business’s success. You might have an awesome product and great pricing but if your customer’s experience is not good, then you are losing the ultimate battle to win their hearts. What is Bad Customer Service? Bad customer service is when the customer …
Next in my series of Solving the most common Call Center Problems (also read Solving the Most Common IT Call Center Problems) is the Operations Team’s perspective. Once the IT department has looked at the feasibility of the call center software, the operations team’s job starts. These are the people on the ground, the ones …
Solving the Most Common Operational Call Center Problems Read More »
After the success of Conversations’ 19 in Zambia and Zimbabwe, it was time to move on to the Middle East (ME). We started our ME leg with the city which derived its name from the Arabic word kut i.e. Kuwait. Post which it was time to move on to our next destination – Bahrain. Spending …
When Conversations’19 Touched Down at Middle East Read More »
What is the first thing that comes to your mind when I say customer care or customer support? Let me just go on a limb and guess – Call center? Am I close or am I close? Most of us look at a call center as a number of people sitting in front of their …
Making Life Easy with Configurable Call Center Software Read More »
We have been on a world tour with our Global Event Series – “Conversation’19 – The Ultimate Customer Engagement Event.” After our earlier success in Kenya and Ghana during the first leg of the event in the African continent, we were back at Zambia and Zimbabwe to extend this ‘conversation’ further while opening up new …
Conversations’19 Tour Reaches Zambia and Zimbabwe Read More »
