helpdesk software

How a Help Desk Ticketing System benefits Customer Service

How a Help Desk Ticketing System benefits Customer Service

If you are into a company that offers customer support, you would be well aware of its challenges. Customers demand perfection and proactive responses to their queries. They are customers who either make or break your business. So, it is of utter importance for any business enterprise to achieve customer satisfaction. This can be done …

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How to Improve Customer Service Support in the E-commerce Industry

We all have heard plenty about the emergence and then dominance of e-commerce over the brick and mortar retail stores. This is not just fluff or random theories. We have data to support these claims. According to Statista, Retail e-commerce sales worldwide were 2290 billion US dollars and are expected to rise to 2774 billion …

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How to Improve Ticketing Insights with Helpdesk Reports and Dashboards

Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success of a customer support process is dependent on measuring the right KPIs and getting relevant reports. Tracking these KPIs and analyzing these reports allows the supervisors to …

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acing-self-service-support

How to Ace Self-service support with a Helpdesk Software

Are you still in two-minds about whether your business really needs self-service support since you already cater to most of the channels such as an email, voice and even social media to some extent? Well, the answer is simple – Yes and for good reason. Self-service usage increased from 67% in 2012 to 76% in …

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