remote agents

How Best to Manage Remote Contact Center Teams and Operations

How Best to Manage Remote Contact Center Teams and Operations

How are you managing your remote contact center teams? Are you also struggling with issues like – infrastructure, agent productivity, security, customer outreach, operation, and agent monitoring, etc to name a few? Ameyo recently partnered with Leadsquared for a webinar on answering some of these questions and providing businesses with the best solutions to sail …

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How to Choose the Best Remote Contact Center Solution in the Post-COVID Era?

There is a lot of uncertainty in the world today due to the COVID-19 (Coronavirus) pandemic. Businesses were forced into lockdown and it became chaotic for the world to set up a remote contact center instantly. With the lockdown imposition, agents were restricted to working from home and as faced by many businesses, infrastructural preparedness …

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How Ameyo Enabled 50+ Enterprises & 10,000+ Agents Go Remote

COVID-19 (Coronavirus) has created a lot of uncertainty in the world – in terms of personal challenges along with impacting the global economy. Governments across the globe have issued advisories and taken many steps to mitigate the situation. May countries are put under complete lockdown with businesses ensuring their employees work from home. While this …

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The Ameyo Phone Agent – Manage Your Contact Center Interactions over an IVR

In my previous blog (read: how to get your agents work from ready), I talked about how infrastructure readiness on the agent’s part plays an important role in deciding the call center solution that the business opts for during the COVID-19 pandemic. Today we will talk about one such case where the call center agents …

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