remote workforce

remote-contact-center-in-post-covid-era

How to Choose the Best Remote Contact Center Solution in the Post-COVID Era?

There is a lot of uncertainty in the world today due to the COVID-19 (Coronavirus) pandemic. Businesses were forced into lockdown and it became chaotic for the world to set up a remote contact center instantly. With the lockdown imposition, agents were restricted to working from home and as faced by many businesses, infrastructural preparedness …

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ameyo-phone-agent-blog

The Ameyo Phone Agent – Manage Your Contact Center Interactions over an IVR

In my previous blog (read: how to get your agents work from ready), I talked about how infrastructure readiness on the agent’s part plays an important role in deciding the call center solution that the business opts for during the COVID-19 pandemic. Today we will talk about one such case where the call center agents …

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remote-contact-center

Combating Pandemic with Remote Contact Center

COVID-19 virus has left countries and their economies incapacitated with people having to be self-quarantined and taking all the necessary precautions to stop the spread of this disease. This led to many businesses asking their employees to work remotely. A situation which was perceived as short-term initially but gaining popularity as organizations are starting to recognize …

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