ticket management

helpdesk-reporting-dashboard

How to Improve Ticketing Insights with Helpdesk Reports and Dashboards

Actions speak louder than words. We have all heard of this saying. But it has never been truer as in the case of Customer Support Process. The success of a customer support process is dependent on measuring the right KPIs and getting relevant reports. Tracking these KPIs and analyzing these reports allows the supervisors to …

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smart-ticket-management

5 Tips to be Smart about Customer Support Ticket Management

Are you struggling with your customer support tickets? Are you facing disgruntled customers and unhappy agents? Well, truth be told, you are not the only one. Any business which still has not understood or acknowledged the need of having the right ticketing software is facing these issue. Having the right software eases the burden on …

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