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Tips to Select the Best Headset for your Call Center

A call center environment is usually very noisy. Agents consistently on the phone with the customers, agents conversing with each other, and so on, contribute to the noise factor. While noise is integral to the collaborative atmosphere of a call center, it may make for an unpleasant experience for the customer, as well as for an agent on a call. 

A call center can address this issue by taking measures like installing white noise generators or other noise-canceling devices or increasing the space between the agents or adding sound absorbing material to desks, floors or walls. However, they may not be practical, or economically viable for many of the call centers. The best way to tackle this challenge is by providing quality headsets to the agents. The right headsets will help the agents to deliver a high-level customer service.

Factors to consider while selecting the headset

An efficient headset has many benefits, however, it is important to consider the fact that a particular type of headset may not fit the needs of every user. It will be beneficial to consider the following factors while selecting the headset for your call center.

Advances in headset technology

Over the last few years, headset technology has advanced significantly. Features like noise cancelling and wireless capabilities can be a real blessing for a call center environment. For example, noise-cancelling technology allows for crisp communication between the customer and the agent, allowing the agent to manage customer requests in an efficient way, and deliver an exceptional service. Wireless headsets provide the call center agents the flexibility to move around the office. This will help the agents to move from loud areas to quieter ones to have a clear communication with the customer.

Unified Communication (UI) deployment

UC can play a vital role in enhancing call center service levels. So, it is important that you select a headset that is compatible with the UC deployment. For example, a headset that automatically provides and updates the presence information when agents are on call will help to redirect customers to available agents, which means reduced waiting time for customers.

Following are some of the best call center headsets available in the market today.

A headset is the most used piece of equipment in a call center. So it is important that you select a headset that is useful, durable, comfortable, aesthetically pleasing, and versatile.

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