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Ameyo Callversations

How East African Businesses can Thrive by Upping the Ante in Customer Experience

Back in 2014, one of EY’s report stated that more than 50% of the customers in Kenya reported a bad experience when transacting, compared to a third of bank customers globally.

The reason for this rather alarming number in bad customer experience was largely blamed on aggressive uptake of technology innovations by brands, thereby - creating technical hitches that trickled down to customers.

Topics: Customer Service customer experience 360 Customer View

How to Enhance Customer Experience with Single Customer View


How often do you receive calls from contact center agents for credit cards, insurance policies, loans, or service tickets?

Topics: customer experience 360 Customer View Single Customer View