Lately, if you have contacted with your broadband provider or your bank, there is a very good chance you may have interacted with a bot, rather than a human agent. Chatbots are taking over customer service in a big way. And there is a good reason for that. The technology wonder is not only going to save enterprises billions of dollars, it is also expected to transform the customer service landscape. AI powered Chatbot for customer service enables businesses to engage with the customers better and has an incremental role is improving customer experience (CX).