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Ameyo Callversations

10 Ways to Reduce Average Handle Time in a Contact Center

Average Handle Time (AHT) is one of the most critical call center metrics that measures the average duration of contact between an agent and a customer. It assesses the efficiency of a call center with an aim to improve agent productivity and customer satisfaction. Maintaining a low AHT signifies good performance and hence boosts customer satisfaction score (CSAT).

Topics: Call Center Management Call Center Training average handle time