Predictive Dialers have revolutionized the way contact centers perform outbound calling campaigns. With the predictive dialers, manual and tiring process in call centers is now fully automated and efficient. Predictive dialer technology has enabled contact centers to witness exemplary growth in sales, profits, agent productivity, and customer satisfaction. This led to an array of predictive dialer platforms flooding the industry and with so many call center dialers, it becomes difficult for businesses to choose the right predictive dialer that completely fits their requirement.
Different predictive dialers serve different business use cases, and in this post we are going to take a look at what a Predictive Dialer is, and what to look for while selecting the one for your contact center.