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Ameyo Callversations

Customer Engagement Centers: Improving Customer Engagement with Call Center Integrations

 

Customer service is the backbone of every organization. It helps businesses to improve their brand and consumer relations. It does not matter how many interactions an organization has with its customer base, the kind of customer experience it delivers determines its success. To meet customer’s expectations, businesses must be prepared to engage its customers with great customer service.

Topics: customer experience customer engagement CX customer engagement center call center integration integrations

7 Advantages of Implementing CTI in a Call Center

You may ask what is the meaning of CTI? Computer Telephony Integration or CTI is a technology that enables a computer to control a telephone i.e. the user can easily make calls without even touching an actual telephone. The most common application of CTI is a “screen-pop” that has the ability to populate the computer screen with caller information and history. It allows for routing of calls to the most appropriate agent, placing the caller on hold, transferring the caller to another department and so on by fully utilizing technologies such as IVR, Automatic Number Identification (ANI) and voice conferences etc.        

Topics: Call Center Software call center integration