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Ameyo Callversations

A to Z of Must Know Call Center Terms

We have all become accustomed to using abbreviations in our lives. Sometimes, even without knowing their meanings. This holds true - both in our professional and personal lives. But, when you are working in an industry where knowing the meaning and not just the abbreviations is important, you just cannot afford to slip up.

Topics: Call Center Software call center call center solution call center jargon

Surefire Tips to Choose the Right Call Center Software

To become a brand that customers love and are loyal to, the company needs to give them a reason to do so. Customers value the brands which they trust. One significant way of doing that is with exceptional customer service.

Topics: Call Center Software call center solution call center software solution

Ameyo Updates: Omnichannel Contact Center Solution to Improve CX

To help our customers and partners always stay ahead in the CX game, our motto at Ameyo is to improve and update our software constantly. This time around, we would like to share some interesting updates for Ameyo Omnichannel Contact Center Platform that will improve agent performance significantly and take customer engagement to a whole new level. So, without further ado, here are the updates for your reference-

Topics: Newsroom Product Updates call center solution omnichannel call center Ameyo update

7 Proven Benefits of Automatic Call Distribution

First of all, let us understand what is Automatic Call Distribution?

Automatic Call Distribution is the process of routing incoming calls to the most suitable agent who can answer the caller’s need appropriately. It is practiced through a ACD (Automatic Call Distributor) system that distributes call based on pre-defined rules including skill-based call routing, First-In-First-Out, and priority. In addition, it comes pre-integrated with a CTI and an IVR that provides the options of self-service and helps in reaching the appropriate department directly.

Topics: Call Center Software call routing strategies Agent Routing call center solution