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Ameyo Callversations

Contact Center Technology Essentials For Contact Centers

If you're operating a contact center, you know the importance of contact center technology in
improving customer experience. Without the right tools & technology framework to support the contact center infrastructure, your contact center is powerless. Let's talk a bit more about contact center technology in modern contact centers.

Topics: contact center contact center technology

Contact Center Infrastructure (CCI): What You Should Know Before Setting Up Your Contact Center

If you call a well-managed contact center and speak to a nice & helpful customer support agent, it probably gave you the impression that you were talking to much larger company. Modern technology has enabled even smaller companies and startups to have their own contact center up and running in hours. But what should you keep in mind before investing in contact center infrastructure? Let’s find out. 

Topics: contact center contact center technology