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Ameyo Callversations

Bidding Adieu to Legacy Call Center Application for Omni-Channel Experience


Topics: customer expereince, Omnichannel solution

Ameyo Placed On the Call Center FrontRunners Quadrant by Software Advice for the Second Time


Ameyo has been placed as a Contender on the FrontRunners Quadrant for Call Center software.

Investing in the right technology can increase the revenue and prospect of any business. Enterprises are constantly on a lookout to purchase cutting-edge technology solution that improves customer interaction and brings in organizational efficiency. Product capabilities, performance and price of the product are the primary factors that guide such decisions.

Topics: customer experience contact center software customer expereince, Omnichannel solution

Key Takeaways from Turkey Contact Center Conference and Expo 2017


In my previous blog post, I had highlighted how Turkey has transformed into a hub for call center excellence. The response at the 13th Turkey Contact Center Conference and Expo reaffirm’s that thought. The two day event that concluded last week witnessed a host of speakers talking about the challenges and solutions that modern day businesses need. Topics like cyber security and voice biometric took center stage. The premise of this write-up is point out the key takeaways from the event and the future of contact center infrastructure in the country.

Topics: customer expereince, Omnichannel solution