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Ameyo Callversations

How is Middle East Gearing Up for Customer Experience Challenges

Digital transformation is the reality of today’s world as evolving technologies are disrupting each and every aspect of business, government, and individuals’ lives. Businesses have to embrace this revolution by identifying the challenges coming up their way and plan to address them. The Middle East region has a fair share of their digitisation story in the global digital revolution.

Topics: cx memories Customer Experience Software Omnichannel Customer Experience,

How to Delight Customers & Streamline Helpdesk Support with Smart Ticketing

Customer support is an integral and pervasive part of the business and it is crucial for the helpdesk support team to deliver the best service possible to customers. But this is easier said than done! Picture a day in life of a customer support representative (CSR) and imagine the level of stress that an overflowing inbox with support tickets can result and eventually hamper the work efficiency.

Topics: Customer Service Customer Experience Software Customer Support Helpdesk

How To Drive Your Organization Towards CX Maturity

As per a Mckinsey report, “70% of buying experiences are based on how the customer feels they are being treated.” This means that customer experience matters more than ever before. CX consulting firm Walker also forecasts that by 2020 customer experience will take over price and product as the key brand differentiator. This is forcing enterprises to take CX more seriously. But despite all the talk, the ground reality suggests otherwise. A recent Forrester study claims that “the average customer experience (CX) is getting worse, not better”. The primary reason for this gap is that enterprises fail to engage their employees “more intimately with the CX process”.

Topics: cx strategy Customer Experience Software Omnichannel Customer Experience, ROI cx maturity

How to Overcome Technology Challenges In Omnichannel CX

Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Role of IT in Delivering Omnichannel Customer Experience. In continuation to that discussion, our attempt this time is to shed light on how to tackle the technological challenges that come in the way of Omnichannel contact center solution. It is estimated that more than 50% of organizations will redirect spends towards customer experience innovation this year.

Topics: challenges Customer Experience Software call center technology call center improvement Customer Support omnichannel solution omnichannel software ticketing system, sentiment analysis

Is Your E-Commerce Website Meeting Customer Experience (CX) Standards?

The e-commerce website is a critically important part of the customer experience; for many customers, it will be the only way of interacting with the company. If the e-commerce website delivers a poor user experience (UX), visitors will click off the site or abandon the shopping cart without giving the company’s customer care team a chance to intervene.

Topics: Customer Experience Software e-commerce online shopping

Disrupting Financial Sector in Africa with Omnichannel Customer Experience (CX)

 

Topics: Omnichannel Customer Experience Software omnichannel solution omnichannel software

Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel Contact Center Platform that guarantees to improve supervisor and agent productivity in no time.

Topics: Call Center Software Product Updates Omnichannel Customer Experience Software