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Ameyo Callversations

Embracing Digitisation to Boost Customer Experience : The Middle East Story

Digitisation is leading the way business is done in today’s hyper-connected world. Economies across the world are taking leaps to ensure they ride the digitisation wave to grab all the growth opportunities. Middle East region, particularly United Arab Emirates (UAE) have not only identified the immense potential of digital transformation but also taken the initiatives in the right direction ahead of others.

Topics: Cloud Technology cx memories call center technology Omnichannel Customer Experience, Cloud Contact Center

How is Middle East Gearing Up for Customer Experience Challenges

Digital transformation is the reality of today’s world as evolving technologies are disrupting each and every aspect of business, government, and individuals’ lives. Businesses have to embrace this revolution by identifying the challenges coming up their way and plan to address them. The Middle East region has a fair share of their digitisation story in the global digital revolution.

Topics: cx memories Customer Experience Software Omnichannel Customer Experience,

CX Memories: The Ultimate Goal of Digital Transformation

Enterprises that show the readiness to embrace emerging technologies and trends will inevitably score above their competitors. This hypothesis is not just based on assumption, but has been proven time and again. For instance, 1-800 flowers, the flower delivery brand were the earliest to use the Facebook Messenger bots in 2016. In addition to receiving orders, the Chatbot recommended gift options and even allowed its users to track the delivery status.

Topics: customer experience cx memories