<img height="1" width="1" src="https://www.facebook.com/tr?id=200214194048486&amp;ev=PageView &amp;noscript=1">

Ameyo Callversations

How To Drive Your Organization Towards CX Maturity

As per a Mckinsey report, “70% of buying experiences are based on how the customer feels they are being treated.” This means that customer experience matters more than ever before. CX consulting firm Walker also forecasts that by 2020 customer experience will take over price and product as the key brand differentiator. This is forcing enterprises to take CX more seriously. But despite all the talk, the ground reality suggests otherwise. A recent Forrester study claims that “the average customer experience (CX) is getting worse, not better”. The primary reason for this gap is that enterprises fail to engage their employees “more intimately with the CX process”.

Topics: cx strategy Customer Experience Software Omnichannel Customer Experience, ROI cx maturity

Customer Experience Strategy: How to Improve CX by Building a CX Strategy


Let me guess - you already know about customer experience and are already implementing it in your organization. But, somehow,  customers are still choosing your competitor instead of you. Wondering what you could do to build better customer relationships stop customer churn once and for all? You could use a customer experience strategy to keep them loyal forever.

Topics: customer experience customer experience strategy cx strategy

Customer Experience Strategy: What is a CX Strategy and Why You Need One


Whether you realize it or not, your company is a part of the customer experience industry. You can be an emerging Amazon set to dominate the ecommerce industry, or you could be a drone startup offering assistance to the military - it really doesn't matter. Customer experience is a major facilitator of business, revenue and growth - and it can't be ignored any longer. What are you doing to improve customer experience? Are you building a customer experience strategy?

Topics: customer experience customer experience strategy cx strategy