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Ameyo Callversations

Why Customer Interaction Management Software can Benefit E-Commerce Manifold

Worldwide retail e-commerce sales will reach $1.915 trillion by the end of 2016.

Yes, you read that correctly, and the figure is likely to more than double itself by 2020 – when it is touted to top $4 trillion, according to eMarketer.

The new-age predicament in e-commerce is less around gaining news customers and more to do with the management of interactions at various stages of buyer’s journey and multiple mediums of interactions.

Topics: Industry Challenges customer experience

The Startup Handbook to Effective Customer Service and Sales [Free Ebook]

The culture of founding new companies has grown leaps and bounds in recent years. Undoubtedly, startups have changed the face of business and technology globally. We have witnessed many startups hitting it big and making their presence felt on a global level. However, at the same time, countless startups have not been able to survive and fail within no time.

Topics: Industry Challenges customer experience Sales Coaching

How Contact Center Technology is Revolutionizing the Car Rental Industry

The car rental industry took in around $27 million in revenue last year. With a million-dollar increase over 2014, the rental industry is expanding as more and more Americans are hitting the open road and traveling for work and leisure. So, as rental companies and startups reach beyond their existing customer bases, customer experience management software is also revolutionizing the way that agents and other professionals are servicing travelers nationwide. 

Topics: Industry Challenges customer experience Omnichannel

The Ultimate Guide to Revolutionize Customer Experience in Logistics Industry [FREE Ebook]

The era of digitalization has terraformed multiple ways how logistics providers are operating these days. Today, manufacturers, distributors, suppliers, retailers and consumers are all linked to each other through digital communication and that is the reason we are witnessing a massive shift towards E-Logistics.

Topics: Industry Challenges customer experience

The Ultimate Guide to Build a Modernized and Future-Ready Contact Center [Free Ebook]

To cater to the demands of today’s informed and tech-savvy customers, it’s crucial for companies to offer a world-class customer service at all touch points. As customer expectations have risen manifold, brands must focus on creating differentiated customer experience to retain existing customers and attract new ones.

Topics: Industry Challenges customer experience

Why Insurance needs Omnichannel Customer Experience at the earliest

Customer experience is the new battlefield for organizations talking about creating seamless customer journeys. When it comes to the insurance sector, studies have reported record-breaking drops in customer satisfaction level. Insurance companies have lately realised that customer experience is now one of the most important factors for staying ahead in a highly competitive market.

Topics: Industry Challenges customer experience

The Ultimate Guide to Revolutionize Customer Experience in Travel & Hospitality Industry [FREE Ebook]

The travel & hospitality industry is expanding with people planning to travel more these days. According to a survey in 2016 by TripAdvisor based on the responses of over 44,000 travelers and hoteliers - 1 in 3 travelers are planning to spend more in 2016 than last year.

These travelers and your could be customers expect one thing for sure - personalized and exceptional customer service. The concept of personalized customer service should no longer be alien for the travel and hospitality industry.

Topics: Industry Challenges customer experience

The Ultimate Guide to Revolutionize Customer Experience in the Insurance Industry [FREE Ebook]

In a world dictated by omnichannel customer experience, the topmost priority for insurance providers is to meet the demands of its customers with varied interests.

The state of insurance providers seems adverse, when it comes to manage customers who are not shy of searching the web for the best possible deal. Therefore, it is now more important than ever for them to provide an extraordinary customer experience and stay ahead of the competition.

Topics: Industry Challenges customer experience

The Ultimate Guide to Revolutionize Customer Experience in Banking Industry [FREE Ebook]

With rise in competition among banks and as most of the banking commodities are undifferentiated products, it is real challenge for them to stay ahead of the game.  Customers view all banks as the same, hence delivering exceptional customer experience is the only way to stay afloat.

Topics: Industry Challenges customer experience