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Top 7 Customer Experience Trends in 2018 [Infographic]

Customer experience is no longer just the buzzword, it has already arrived in a big way and is here to stay and make an enormous impact particularly in B2C industry. At strategic level businesses have started to align their goals and objectives with Customer Experience (CX) at the heart of their brand strategy. Key CX areas are going through a transformation and it wouldn’t be wrong to say that the year 2018 will witness a remarkable shift in CX landscape and the same is endorsed by the top customer experience trends projected by the industry experts.

Topics: Infographics customer experience CX cx trends Omnichannel Customer Experience,

Understanding the What and How of Customer Experience [Infographic]

“Customer Experience” has been used and abused numerous times. Especially after Gartner  declared it as the new battlefield for companies. According to its report, greater competition and growing consumer power have eroded traditional product- and service-based differentiation, forcing firms to seek new, more durable forms of competitive advantage. Taking a cue from it, the firms are trying to get that edge from battling it out in the customer experience field. One way by which they are doing this is by deploying sophisticated contact centers. But, before anything else, there needs to be a proper understanding of what customer experience (CX) is. Simply put, customer experience is how customers perceive your brand.

Topics: Infographics customer experience

Why Great Customer Service is the Way Ahead for Business Success [Infographic]

Do you remember the last time you ended up having a poor experience with a brand? How many times did you have a positive experience with the brand in the first go?

The success of an organization totally revolves around the kind of customer service they have been providing during purchase and after sales service to create great user experience. The customer tends to demand more as they get familiar with a brand. So, it is the responsibility of the customer service department to provide an extraordinary experience to boost up their repeat sales.

Topics: Customer Service Infographics

5 Attributes that Define Strong Brands in Customer Engagement [Infographic]

People involved in customer service business often wonder what sets strong brands a cut above from the crowd. We all are awestruck when an idea makes it big in this world where there is a continuous mad scramble among brands striving to get things right in customer engagement.

However, apart from word of mouth and some news hither and thither, there is very little solid information about the main characteristics that define these top brands in customer engagement.

Topics: Infographics customer experience

How The Future Of Contact Centers Would Look Like? [Infographic]

The contact center industry is expanding with a furious rate and the consumer space is changing very dynamically. This infographic, talks about how the future of the ever-growing business space will be perceived in the coming few years, along with what has changed and what will change even more rapidly.

The average number of mobile users has increased by 70%, accompanied by steep changes in the statistics, which define the need for human interaction (specifically over voice channels). Now, one can say that with growing intervention from technology, there is a massive scope for contact center owners to scale up and employ new business opportunities and ideas.

Topics: Customer Service Infographics

How Bad Customer Experience is Eating Your Revenue [Infographic]

Studies show that “it takes 12 positive experiences to make up for one unresolved negative experience.” 

Customer experience stands at the core of any business these days. A customer might remain quiet for many good experiences but could shout loud to people even about a single bad experience. As customer experience is directly proportional to customer service, businesses should understand that bad customer service can cause unfavorable opinions about their business.
Topics: Customer Service Infographics customer experience

Why Call Centers & Phone Support are far from Being Dead [Infographic]

“I hate talking to call center executives”; “Can’t I just get my work done without interacting with contact center reps?” These are some of the most common statements you are likely to hear from irate customers around the world.

Moreover, the average cost of an inbound call is $5.90. Multiply this amount with around 45 billion calls, (yes, that’s the number of calls made by call centers per year) and there you go – billions of money spent on calls! So, have you given a fair bit of thought – Why call centers and phone support still exist in this world?

Topics: Customer Service Infographics

Customer Preferences You Must Pay Heed to Better Your Business [Infographic]

Providing commendable customer service is all about taking responsibility of your relationship with your customers. The possibility of turning a prospect into a customer is higher when you are cautious enough to not miss an opportunity to impress your client and deliver service that exceeds their expectations.

Topics: Customer Service Infographics

Decode the True Value of Customer Loyalty [Infographic]

Customer loyalty is considered the lifeline for any business, yet businesses often focus the spotlight on sales. They choose to run after acquiring customers rather than retaining the existing ones. However, it has been proved that it costs 5 times more to acquire a new customer than to retain an old one. Loyal customers will surely spread a good word about the brand and thereby provide a great boost to the revenues.

Topics: Customer Service Infographics