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Ameyo Callversations

Omnichannel For Healthcare : Mapping Patient Experience with Technology

 

Traditionally, the competition between hospitals and health organizations primarily depended upon quality of service, speciality of the treatment and the price attached to care. But today, there is a wave of change. While high quality health service is still a primary concern, patients walking through the hospital door equally care about the overall experience they encounter throughout their stay at the facility.

Topics: customer experience Omnichannel Healthcare

Going the Omnichannel Way: Improving CX in the Automobile Industry

Buying a car is quite different from buying a dress or deciding which restaurant to visit tonight. A car is a big ticket product. The buying decision requires some pondering and a thorough research. This seems like an unnerving task. Starting off with the pre-purchase research, comparison, dealership visits, loans, the condition of the car (in case of used cars), insurance and many such things. According to a study by J.D. Power,  automotive shoppers spent an average of 14 hours researching cars online — visiting dealership sites, reading reviews, making price comparisons, using online shopping tools — before making a purchase decision.

Topics: customer experience Omnichannel automotive

Omnichannel Insurance: Why Your Company Needs an Omnichannel Approach to Serve Customers

The history of insurance is as old as the human civilization. Before the onset of the monetary economy, insurance was in the form of mutual-aid or help. However, as the trade and commerce flourished in the medieval ages, with traders embarking on dangerous and treacherous voyages, the concept of modern insurance was introduced to the world. Since then, Insurance policies have been offering protection against perceived risk to life, property, health, accident and business.

Topics: Customer Service Omnichannel Insurance

Ameyo Omnichannel CX Solution Gets a Face-lift: 4 Updates to Improve Supervisor & Agent Productivity

At Ameyo we constantly innovate and update our products and software to help our customers be one step ahead when it comes to providing a profound Customer Experience. We want the entire ecosystem of customers to feel happy and satisfied.  Adhering to that belief, we are proud to announce four product updates for our Omnichannel Contact Center Platform that guarantees to improve supervisor and agent productivity in no time.

Topics: Call Center Software Product Updates Omnichannel Customer Experience Software

7 Steps To Implement Omnichannel Strategy

A customer’s journey within an organization involves a lot more touch points today than it did five to seven years ago. Unlike earlier, customers can contact a company through various channels today - mobile, call, chat, emails, etc. They choose the medium they are most comfortable with. The challenge today is not only to be present in these channels but provide consistently the best,integrated customer experience through all the channels. 

Topics: customer experience Omnichannel

How Ameyo Collect Can Help Streamline Your Collections Process and Improve Efficiency


When you ask bank personnel what is the major challenge they face, almost everyone will start talking about the increasing amount of
Bad Debts and Non-Performing Assets - people who have stopped paying their due in time or totally disappeared without paying the credit amount. The reason can be as simple as the person forgetting to pay before the due date, to willing but not enough cash available to wilful default.

Topics: customer experience Omnichannel collections

Embrace These Omnichannel Strategies To Digitally Transform Your Contact Center


We live in the age of digital transformation, but are businesses really ready to address the needs of digital savvy customer?

Picture this - you have some queries regarding the mobile services plan, so you started a web chat session using the ‘click to chat’ option on your service provider’s ‘Help and Support’ web page. However, you didn’t get the required information after 5 minutes on chat, and hence you call up a customer service representative (CSR). The CSR asks the same questions that the web chat agent had already asked earlier. And we all know rest of the story - as we’ve been there multiple times, ending up in frustration.

Topics: Omnichannel contact center

Despite Digital Wave in the Contact Center Technology Space, Voice is Here to Stay – What Next?

There is a lot of talk about the impact of digital channels on call centers. Customer Experience leaders worldwide are walking through a maze of technology stacks and putting together pieces of a jigsaw puzzle called Omni Channel Customer Experience, while on the other hand, balancing costs in a business. Contact center technology has been evolving very rapidly, and digital transformation in contact centers has only recently started picking up pace and gaining traction.

Topics: Call Center Software Omnichannel contact center

Why Omnichannel Customer Experience is the key to an Inbound Call Center Software?

Life is all about experiences. We humans are emotional beings and these experiences that we go through determine the level of trust and confidence we place in people, places, products and services. Talking about “Services” , it's a bit different than the other variables.

You know why? Because we expect it to be good and it's not just the one time, but as customers - we seek consistency. A remarkable customer experience in not a one time job, it’s true value lies in an exquisite, consistent customer experience.

Topics: Call Center Agents Omnichannel Agent Routing Inbound Call Center

Age of Omnichannel: 4 Mediums Customers Prefer Most These Days

“This is my world, my world!”

These were the legendary words of Agent Smith, before he had come, flying at Neo in the Hollywood blockbuster - The Matrix. This movie raised a lot of eyebrows, but more than that it raised a lot of questions on reality, with its conclusive logic.

Fast forward more than 15 years, and a similar phenomenon is being observed in the customer service landscape, in the form of - Omnichannel mode of communication

Topics: Customer Service customer experience Omnichannel