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Ameyo Callversations

How to Overcome Technology Challenges In Omnichannel CX

Ahead of Ameyo’s participation at the 7th Edition of the Big CIO Show held in Mumbai on 14th & 15th March 2018, we had written a blog about the “Role of IT in Delivering Omnichannel Customer Experience. In continuation to that discussion, our attempt this time is to shed light on how to tackle the technological challenges that come in the way of Omnichannel contact center solution. It is estimated that more than 50% of organizations will redirect spends towards customer experience innovation this year.

Topics: challenges Customer Experience Software call center technology call center improvement Customer Support omnichannel solution omnichannel software ticketing system, sentiment analysis

Role of IT in Delivering Omnichannel Customer Experience (CX)

What is the definition of a true omnichannel customer experience? The answer is consistency. Customer today are more powerful than ever before. They demand greater degree of personalization, wider choices in communication channel and quicker response time. However, in the absence of cross department or cross-channel communication, omnichannel channel customer experience can be dampened. This is mainly because of poorly integrated systems.

Topics: customer experience omnichannel solution

Disrupting Financial Sector in Africa with Omnichannel Customer Experience (CX)

 

Topics: Omnichannel Customer Experience Software omnichannel solution omnichannel software