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50 Important Customer Experience (CX) Statistics You Need to Know



With intense competition in the market, the ability to distinguish yourself from your competition is diminishing, however one thing that clearly stands out and can never be replaced is Customer Experience (CX). Simply put,  it's how customers perceive their interactions with your company. Before proceeding, mind you, some of these customer experience statistics might surprise you!

Topics: customer experience statistics

30 Significant Contact Center and Customer Service Statistics

Contact Center industry is evolving every year with rapid changes in customer expectations, technological advancements, processes and intensity of competition. It is crucial to be proactive and well-prepared to sustain in this somewhat unpredictable industry.

Topics: Customer Service contact center statistics