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Ameyo Callversations

Making Skies Friendlier: 5 Ways to Improve CX in Aviation Industry

The holiday season is upon us. And when that happens, the spotlight shifts to the airline industry. Recently, there has been a substantial increase in the number of travelers. Even though aviation industry has gone through its share of ups and downs, things are changing, for the better. According to the American Customer Satisfaction Index, the airline industry customer satisfaction score has steadily increased over the past five years. Across the industry, the score is up 4.2%, climbing to a score of 75, from 72 in 2016.

Topics: customer experience CX aviation industry airlines travel and tourism

How to Build a Travel Contact Center

The travel and tourism (T&T) industry has steadily grown over the past few years. The world has become a global village. The improving economic conditions (per capita income), awareness about maintaining a work life balance, increasing business travel, etc. are some of the factors contributing to this change. This is just the beginning. According to World Travel and Tourism Council report, by 2027, Travel & Tourism GDP is expected to account for 11.4% of global GDP and global visitor exports are expected to account for 7.1% of total global exports.

Topics: contact center contact center software Travel Contact Center travel and tourism